Return Process:

 

We want you to be completely satisfied with your purchase from Zenpatiodirect with hassle free returns. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery. To initiate a return, please follow these steps:

1. Contact our customer service team at [customer service email] or call [customer service phone number] to obtain a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, if possible, along with all accessories and documentation that were included with the original shipment.
3. Clearly mark the RA number on the outside of the package.
4. Ship the item back to us using a trackable and insured shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

 

Damaged Packages:

 

If you receive a package that appears to be damaged during transit, please refuse delivery or notify the carrier immediately. If you discover damage after accepting delivery, please contact us within 48 hours. Retain all packaging materials and take photos of the damage to facilitate the claims process.

 

Restocking Fees:

 

A restocking fee of 20% may apply to returned items that are not defective or damaged. This fee covers the cost of processing and inspecting returned items to ensure they can be resold as new.

 

Exchanges:

 

We do offer exchanges for eligible items. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is received and inspected, we will process your exchange promptly, subject to availability.

 

 

Refunds:

 

Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item. Please note that shipping and handling charges are non-refundable, except in cases where we have made an error or the item is defective.

 

 

Non-Returnable Items:

 

Certain items are non-returnable, including:

• Custom-made or personalized items
• Clearance or final sale items
• Items that have been assembled or installed
• Items that are not in their original condition and packaging

 

 

Additional Information:

 

 

• We reserve the right to refuse returns that do not meet the above criteria or are returned without prior authorization.
• Returns that arrive damaged due to improper packaging will not be eligible for a refund.
• Please contact our customer service team if you have any questions or concerns regarding our return policy.

 

 For any questions regarding shipping, please contact our customer service team at [sales@zenpatiodirect.com].