SHIPPING & DELIVERY POLICY
Shipping Cost:
All orders under $249.99 are subject to our flat rate $19.95 shipping fee, regardless of quantity or size.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. We offer competitive shipping rates, which will be calculated and displayed at checkout before you complete your purchase.
Transit and Handling Time:
Orders typically ship within 8-11 business days from the date of purchase. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times vary depending on your location
Change of Address:
If you need to change the shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request; however, we cannot guarantee that changes can be made once an order has been processed for shipping.
Cancellations:
You may cancel your order within 24 hours of purchase for a full refund. If you wish to cancel an order after it has been processed for shipping, please contact us immediately. Cancellations made after shipment may be subject to shipping, restocking, and handling fees.
Damaged Products:
Upon delivery, please inspect your items carefully for any damage. If you receive damaged goods, please contact us within 48 hours of delivery with photos of the damage. We will work with you to arrange for a replacement or refund as quickly as possible.
International Shipping:
At this time, we only offer shipping within [USA]. We do not ship to PO Boxes or APO/FPO addresses.
Additional Information:
- We are not responsible for delays in shipping caused by weather conditions, natural disasters, or other circumstances beyond our control.
- Large or bulky items may require special shipping arrangements and may incur additional charges.
- Signature may be required for delivery of high-value items.
For any questions regarding shipping, please contact our customer service team at [sales@zenpatiodirect.com].